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 FAQs / Help! 

Frequently Asked Questions / Help

Thank you for coming to our site - we really appreciate it!
We have tried to cover a variety of frequently asked questions about myKnitting.com. If your questions are not answered here, please contact us!

The following FAQ categories are discussed below. Click on one of these categories, or simply scroll down to view all the information.
View all FAQs    |    View accounts and blog FAQs    |    View general FAQs    |    View message board FAQs    |    View project FAQs
 
 
Projects
1. Where do I go to enter my project information so everyone can see it?
First, you must have an account to post project information. If you have an account, please go to the login page and enter your email address and password.
After logging in, go to your project list page, and click on the "add new project" link at the top. Now, enter your project information according to the directions at the top.

2. I can't seem to post my pictures for a project. What could be happening?
It is possible the photos you are choosing to upload are too large. There are 2 types of size restrictions on photos. The first is the file size of the photo. The file size limit for images is 50K (kilobytes). Please make sure your image file size is under that limit. The other type of size restriction is the height and width dimensions. Please only try to upload photos that are less than 400 pixels high and 400 pixels wide.

If you are having difficulties with these dimensions, your photo editing program will allow you to save the photos at a lower resolution (to decrease the file size) and / or change the dimensions of the photos to fit within our requirements.

Only .jpg and .gif image uploads are allowed. There are many photo editing programs available currently, so it is difficult to write exact instructions for this wide variety of options.

These instructions cover the basics, and you may have to search the help of your actual program to find the exact way to do similar tasks in your program.

These instructions are for the application Microsoft Paint. If you are using a windows based computer, you probably have Microsoft Paint. You can access it via the menu options: start > all programs > accessories > paint. If you follow these menu options from the start menu on your computer, you should be able to open Microsoft Paint (if it is installed). Microsoft Paint can do some simple photo editing functions, but most likely you will need a more full featured program to edit photos easily.

There are a few tasks that may or may not need to be done, depending on the current format of your photo.

1. You may have a photo in an invalid format for our site.

If your photo name ends in something other than .jpg or .gif, you will have to change the format in order to upload the photo. To create a .jpg or .gif image, on most photo editing applications you can choose:
  • Open your photo image file in your photo editing program.
  • Click the File menu.
  • Select Save As.
  • The Save As dialog box displays, enabling you to name your file.
  • Use the Save as type drop-down list, select JPEG (.jpg) or GIF (.gif).
  • Click Save or OK. Remember where you saved the file so you can find it again.
  • Now, attempt to upload the file you just created to myKnitting.com.


2. Your photo may be wide or high for us to accept.

To fix the dimension problem, follow these steps:
  • Open your photo image file in your photo editing program.
  • Click the "select" button. It looks like: MS Paint Select Button
  • Select the starting point on your image, click your mouse button, and drag the dotted highlight line to the proper dimensions. The currently selected area is being displayed in the lower right hand corner (i.e. 100x85). Make sure the image size is equal to or smaller than the allowed dimensions.
  • Click the edit menu and select the "copy" option.
  • Click the file menu and select the "new" option.
  • Click the edit menu and select the "paste" option.
  • Use the Save as type drop-down list, select JPEG (.jpg) or GIF (.gif).
  • Click Save or OK. Remember where you saved the file so you can find it again.
  • Now, attempt to upload the file you just created to myKnitting.com.


3. Your photo file size may be too large for us to accept.

Microsoft Paint does not have an easy way to fix the file size problem. Most other photo editing programs have a way to change the image quality to reduce file size on disk. Search in your photo editing program for "image quality", "photo quality", "file size" or the like. In Jasc Photo Shop, these are the steps you would follow to reduce file size:
  • Open your photo image file.
  • Click the file menu and select the "export" option. From the additional options that appear, select the "JPEG Optimizer" option.
  • Change the "compression value" on the "quality" tab to higher numbers until the file size is appropriate.
  • Click "OK" and it will prompt you for a location to save the new .jpg file.
  • Click Save or OK. Remember where you saved the file so you can find it again.
  • Now, attempt to upload the file you just created to myKnitting.com.


** If you still have difficulties, email us your photo file along with a description of what you were trying to save the photo to (a project, blog or for your account). Email it to info@myknitting.com. We will reformat and return it to you so you can upload it!